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Customer Experience

How to Get Customer Feedback Alerts from Google Forms

Receive immediate feedback alerts and automatically escalate negative responses to the appropriate team.

Setup Feedback Alerts

  1. 1 Create your feedback form.
  2. 2 Add conditions based on ratings or responses.
  3. 3 Send alerts to managers when negative feedback is submitted.

Feedback Alert FAQ

Can I detect negative feedback automatically?

Yes, use rating-based conditions.

Can positive reviews go elsewhere?

Yes, create separate workflows for different outcomes.

Can customers receive responses?

Yes, use autoresponder workflows.