Customer Support
How to Route Google Form Support Requests Automatically
Route support requests automatically based on issue type, department, or priority using Smart Form Notifications.
Setup Support Routing
- 1 Add a support category dropdown to your form.
- 2 Map each category to a specific email address.
- 3 Enable notifications to automate ticket assignment.
Support Routing FAQ
Can I route by issue type?
Yes, routing rules can use any form response.
Can multiple teams receive notifications?
Yes, create separate workflows for different departments.
Is setup difficult?
No, routing can be configured in just a few minutes.