Smart Sheet Sync / Docs / Troubleshooting

Troubleshooting FAQ & Quotas

Find instant solutions to common questions and error codes encountered when configuring sheet automations.


Common Error Codes

FILE_NOT_FOUND_404

  • Cause: The source or destination file was moved to the trash, permanently deleted, or Google Drive permissions were revoked.
  • Resolution: Open the connection in the Sync Wizard, re-select the file via Google Picker, and re-save the rule.

QUOTA_EXCEEDED

  • Cause: Your account has reached its plan’s monthly sync execution runs or maximum row limits.
  • Resolution: Check your usage in the Google Sheets sidebar or upgrade to Pro or Team to increase your run allowance and row ceilings.

SHEETS_CELL_LIMIT_10M

  • Cause: Google Sheets enforces a hard ceiling of 10,000,000 cells per entire spreadsheet.
  • Resolution: Use the Filter Rows tool in the Sync Wizard to ingest only active records, or split your historical archive into separate workbooks using Split Sheet.

Contacting Support

If you encounter an issue not addressed above, reach out directly to support@gwaddons.com or open a ticket through the add-on sidebar.

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